Privacy Policy & HIPAA Notice How we use, share, and protect your health information

Your rights

You have the following rights regarding the health information we hold about you. To exercise any of these rights, contact our Privacy Officer using the details at the bottom of this page. We will respond in writing.

Get a copy of your health and claims records

You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We will provide a copy or summary usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your record

You can ask us to correct health information about you that you think is incorrect or incomplete. We may say “no” to your request, but we will tell you why in writing within 60 days.

Request confidential communications

You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care. If you pay for a service or health-care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why. We will include all the disclosures except for those about treatment, payment, and health-care operations, and certain other disclosures (such as any you asked us to make). We will provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

You can complain if you feel we have violated your rights by contacting our Privacy Officer (see below). You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/hipaa/filing-a-complaint/. We will not retaliate against you for filing a complaint.

Your choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation
• Include your information in a facility directory

If you are not able to tell us your preference — for example, if you are unconscious — we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes
• Most disclosures of substance-use-disorder records (see Section 4 below)

In the case of fundraising:

We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our uses and disclosures

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you. Example: a psychiatrist treating you for depression asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: we use your health information to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities. Example: we give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways — usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/hipaa/for-individuals/guidance-materials-for-consumers/.

• Help with public health and safety issues — preventing disease, helping with product recalls, reporting adverse reactions to medications, reporting suspected abuse, neglect, or domestic violence, preventing or reducing a serious threat to anyone’s health or safety.
• Do research — we can use or share your information for health research, subject to legal safeguards.
• Comply with the law — we will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
• Respond to organ and tissue donation requests — we can share information with organ-procurement organizations.
• Work with a medical examiner or funeral director — we can share information with a coroner, medical examiner, or funeral director when an individual dies.
• Address workers’ compensation, law enforcement, and other government requests — for workers’ compensation claims, for law-enforcement purposes or with a law-enforcement official, with health-oversight agencies for activities authorized by law, and for special government functions such as military, national security, and presidential protective services.
• Respond to lawsuits and legal actions — we can share health information about you in response to a court or administrative order, or in response to a subpoena.

Substance-use records: extra protection under 42 CFR Part 2

Because Real Deal Recovery provides substance-use-disorder (SUD) treatment, records that identify you as a person who has received SUD services are additionally protected by federal law 42 CFR Part 2. Part 2 is more restrictive than HIPAA. In general:

• We cannot tell anyone outside our program that you attend, or disclose information identifying you as having an SUD, unless you sign a written consent that meets Part 2 requirements, a court order authorizes the disclosure, or one of the narrow exceptions in the regulation applies (medical emergency, qualified research, audit and evaluation, reports of alleged child abuse or neglect, crime on program premises or against program personnel).
• Federal law and regulations do not protect any information about a crime committed by a patient either at the program or against any person who works for the program, or about any threat to commit such a crime.
• Violation of Part 2 by a program is a crime. Suspected violations may be reported to the U.S. Attorney in the district where the violation occurs.
• Your written consent to release SUD records is revocable at any time, except to the extent the program has already acted in reliance on it.

You will be asked to sign a Part-2-compliant consent form for each specific person or organization you want us to communicate with (a family member, a probation officer, an outside doctor, another treatment program, etc.). We do not accept blanket consents.

Our responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information, consistent with 45 CFR §§ 164.400–414.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: www.hhs.gov/hipaa/for-individuals/notice-privacy-practices/index.html.

Changes to the terms of this notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on this page.

Texas-specific rights (HB 300)

Under the Texas Medical Records Privacy Act (Tex. Health & Safety Code, Ch. 181, commonly called “HB 300”), Texas residents have additional protections that we honor alongside HIPAA:

• Access to electronic records within 15 business days. If we maintain your health information electronically, we will provide an electronic copy within 15 business days of a written request (shorter than HIPAA’s 30-day standard).
• No sale of PHI without your written authorization, except in limited circumstances allowed by state law.
• Notice if your information is subject to an electronic disclosure. If we electronically disclose your PHI to anyone not covered by HIPAA, we will make a general notice available (this document serves as that notice).
• Consumer complaints. Texas residents may also file complaints with the Texas Attorney General’s office at texasattorneygeneral.gov/consumer-protection.

Website privacy (non-HIPAA)

Sections 1–6 above are our HIPAA Notice of Privacy Practices and apply to protected health information (PHI) we hold as a covered entity. This section explains how our public website — realdealrecovery.com — handles ordinary visitor information, which is not PHI unless you submit clinical details through a form.

What we collect from visitors

• Contact and insurance-verification forms. When you use our contact form, resident application, or insurance-verification form, we collect the information you provide (name, contact info, insurance details, and anything you write in message fields). We use it only to respond to your inquiry and, if you become a client, to provide care.
• Server logs. Our servers automatically log basic request data (IP address, user agent, referring URL, timestamp) for security and diagnostics. Logs are retained for a limited period and are not linked to identifiable individuals except when investigating abuse.
• Cookies and analytics. We use cookies and third-party scripts — Google Analytics, Google Tag Manager, and the Meta (Facebook) pixel — to measure how the site is used and to serve ads for our services. These tools may set cookies in your browser and may share information with the providers. These tools run only on public marketing pages, not on any authenticated portal or client-portal page containing PHI.
• Do Not Track. Some browsers signal a “Do Not Track” preference. We do not currently respond differently based on that signal; you can control tracking through your browser settings or an ad-preferences page (Google Ads Settings, Meta Ads Preferences).

How we protect form submissions

Form submissions travel over HTTPS to our own servers and are stored in access-controlled systems. Sensitive submissions that contain PHI (for example, a resident application or a benefits-verification request) are handled inside our HIPAA-compliant workflow — not by our marketing analytics.

Children under 18

This website is intended for adults seeking treatment or resources for a family member. We do not knowingly collect information from anyone under 18. If you believe a minor has submitted personal information, contact us and we will delete it.

External links

Our site links to third-party pages (insurance companies, government agencies, review sites, and others). This policy does not apply to those sites; please review their privacy policies before providing information.

This website is not for medical emergencies

If you or someone you love is in crisis, call or text 988 (the Suicide & Crisis Lifeline), call 911, or go to the nearest emergency room. Do not use forms on this website to report an emergency.

Contact our Privacy Officer

To exercise any right listed above, ask a question about this notice, or file a privacy complaint with us directly:

Real Deal Recovery — Privacy Officer
Attn: Privacy Officer
1701 N Collins Blvd, Suite 200
Richardson, TX 75080
Phone: 469-747-1201
Email: privacy@realdealrecovery.com

You may also file a HIPAA complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/hipaa/filing-a-complaint or by calling 1-877-696-6775.

This notice is provided pursuant to 45 CFR § 164.520 and 42 CFR Part 2 § 2.22. Effective August 21, 2026.