The admissions process From first call to first group, step by step
Human process, not a sales funnel. Our admissions team answers the phone — every rep is in recovery themselves, with years of their own experience in both sobriety and mental-health treatment. We ask honest questions. We tell you honestly what fits.
How admission works
- 01
The first call (15–30 minutes)
An admissions rep does a confidential intake — substances, mental health, safety, medical picture, work and family situation, insurance. Every rep on this line is in recovery themselves, with years of experience in both sobriety and mental-health treatment. Our clinical team then confirms the level of care that fits — or if a different provider fits better.
- 02
Insurance verified (about 15 minutes)
Free, no obligation. We verify your specific plan’s coverage for PHP and IOP, calculate your estimated out-of-pocket, and explain it in plain language.
- 03
Detox coordination if needed
If you’re withdrawing from alcohol, benzos, or opioids and stopping alone isn’t safe, we coordinate medical detox with a trusted partner. Your outpatient spot is held.
- 04
Day one intake
Paperwork, psychiatric evaluation, individual therapy intake, and your first group. Same-day or next-day starts are common when the clinical fit is clear.
- 05
First week
You settle into the group rhythm, meet your individual therapist, and — if medication is part of your plan — begin working with our psychiatric team. Sober living residents move in around now.
- 06
Ongoing plan
PHP for as long as you need daily structure. Step down to IOP as stability grows. Continue with weekly outpatient support until step-down is complete.
We Accept Most Insurance Plans:
We’ll verify your benefits in minutes — 100% confidential.
Real People. Real Healing. Real Results.
“Real Deal is without a doubt the most structured and therapeutic rehab program I have ever attended. It has brought me to one year in sobriety and I don't know what I would have done had I not participated in the program. I highly recommend Real Deal to anyone struggling with alcohol and/or drugs. It's amazing. Just try it and you will see for yourself!”
“Realdeal wellness and therapy will always have a special place in my heart for all the opportunities and care they've provided. They helped pave the way for me to achieve sobriety and build a better life for myself and when I needed them the most they were there in a heartbeat. Extremely grateful for their services and the environment they provide for recovery.”
“Real deal is a truly rare place that has instrumental in my rehabilitation. The staff truly cares deeply about you and wants you to succeed. Also Real Deal is one of not many outpatient rehab places that takes primary mental health cases. Highly recommend this place and thank you to everyone who helped me.”
“I love all of these guys. These guys made me feel better. They made me think better. I don't feel those ways anymore. Before I came here, I was certain I wouldn't be alive for much longer. These guys fixed that.”
“The Real Deal is an incredible program that prioritizes accessibility more than almost any other PHP, IOP, and Housing program. With housing fees at lower price point than a majority of sober livings, the option to have your pet with you, and a supportive recovery community, they really do try to eliminate barriers to care as much as possible.”
“Real Deal is different then the others. It offers flexible support for recovery, allowing you to live at home while attending therapy and counseling sessions. It's designed to fit your schedule and provides tools to maintain sobriety and prevent relapse. The focus on mental health is a great way to get to the root of what's gone wrong time and time again. Cannot recommend enough!”
“Real Deal is full of people who are passionate in helping others obtain and maintain their sobriety. They are always willing to lend a helping hand without judgement. They also have employees with real world experience using their own experiences to help others heal.”
Admissions questions
Often same day. Almost always within 48 hours when the clinical fit is clear and insurance verifies quickly.
No. First assessment is by phone. In-person happens on day one.
We coordinate that with medical detox partners, then move you into outpatient care.
Call anyway. We work with various situations and can talk through options.